Cancellation rules apply only to the Airfare portions of tour or travel arrangements. These cancellation policies are set by Druk Air and not Bootan.com. Bootan.com's policy is to refund as much of unused fees as possible to the traveler. We will refund as much as we are able to recover from Bhutan Tourism Authorities and Druk Air. 

Druk Air Cancellation Rules:

1.  Refund policy

1-a
Any Cancellation of  Druk Air tickets regardless of season or dates prior to departure are subject to a 15% penalty of the airfare price. 

1-b 
During the high tourism season (March, April, May, September, October, November) Druk Air cancellations made from 60 days to 30 days before departure are subject to 50% penalty of the airfare. Cancellations made less than 30 days before departure are not eligible for any refund and therefore 100% of airfare is forfeited.

1-c
During the low tourism season (January, February, June, July, August, December) Druk Air cancellations made from 21 days to 14 days before departure are subject to 50% penalty of the airfare. Cancellations made less than 14 days before departure are not eligible for any refund and therefore 100% of airfare is forfeited.  

Applies to GSA/PSA tour group USD fare bookings

2.  Ticketing Agents

Refund polices for bookings made by ticketing agents during the high tourist season are the same as for tour operators (1.1, 1.2).

3. No Show Policy

In the event, a passenger holding a confirmed booking who fails to show up for a flight will not be eligible for any refund.

4. General Rules

4-a.  Reconfirmation:
If a Druk Air passenger breaks their travel for more than 72, reconfirmation of reservation is required 72 hours before departure of the flight, or reservation will be cancelled with no refund eligibility.

4-b.  Documentation Charge:
A documentation fee of Nu500 will be charged for each request.

4-c.  Rebooking:
In the event a passenger requires rescheduling, based on flight availability, the following additional rebooking fees will be imposed.
  i) 48 hours before departure - Nu500
  ii) 36 hours before departure - Nu1000
  iii) 24 hours before departure - Nu1500

4-d.  Lost Tickets - non refundable

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